Your personal data will be used to process your orders, to simplify your work with the site and for other purposes described in our policies.
Shipment & delivery
Processing: 5 working days.
Shipping country: Russia or Georgia.
We deliver with regular post. Shipping time is 1-8 weeks (in busy periods it may take longer).
Expedited shipping can be arranged by request, please contact us in advance if you need DHL or other post services.
Shipping legally completed when the parcel arrived in the post office at the place of destination.
In case of a parcel lost by post:
If a parcel lost on territory of Russia or Georgia, our shop takes all responsibility for this.
If a parcel lost on territory of country of delivery, the responsibility is on a buyer.
Attention EU buyers!!! You are responsible for paying the import fees that may be applied. Please, find out about customs duties in your country in advance.
Returns and exchanges
Jewelry is non-returnable product.
We make a returns only if there is a quality issue, although we do our best it not happen, and check each product before shipping. Please contact us not more then 2 days after you receive an item concerning your wish to make a return or exchange and a reason for that. Item must be returned within 1-3 working days of contacting us on return. The products must be returned in new condition. You must pay for any returns or exchanges shipping expense. Jewelry should be returned using a trackable shipping method. All product packaging must be returned with the item. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. In a case of return, you will get money back via PayPal after we receive back our product.
Privacy policy
We are committed to ensuring that your privacy is protected. If you provide us with personal information through steampunkbdsm.com, you can be assured that it will only be used in accordance with this privacy statement.
While you visit our site, we may track it with Google Analytics.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and username. We may use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests
- Process payments
- Set up your account for our store
- Populate the checkout for future orders
- Send you marketing messages, if you choose to receive them
We may store comments or reviews, if you choose to leave them.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and shipping information.
Please see the PayPal privacy policy for more details.
For more information about our privacy practices, if you have questions, please contact us by e‑mail: shop@steampunkbdsm.com
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